Refund policy
Refund & Return Policy
Last updated: September 30, 2026
Thank you for shopping with Gentle Ayurvedic.
We want you to have a positive experience with our products. Please read the following Refund and Return Policy carefully before placing your order.
1. Return Eligibility
Due to the nature of our products, opened or used products are not eligible for return or refund.
Products must remain unopened, unused, and in their original packaging to be considered for a return, unless the product was received damaged, defective, incorrect, or expired.
A return request must be submitted within 7 days of receiving the order.
To request a return or replacement, please contact us at:
Email: gentleayurvedicofficial@gmail.com
Please include your order number, product details, photographs/videos of the product, and a description of the issue.
2. Non-Returnable Products
For hygiene, safety, and product-quality reasons, the following products are not eligible for return once opened:
- Products that have been opened or used
- Products with damaged, removed, or altered packaging
- Products without their original packaging
- Products that have been altered or tampered with
- Products returned after the applicable return period
- Products purchased on sale or promotional offers, unless the product was received damaged, incorrect, or expired
Opened or used products cannot be returned simply because the customer changed their mind or no longer wants the product.
3. Damaged Products
Please inspect your order immediately after receiving it.
If your product arrives damaged, leaking, broken, or otherwise defective, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A photograph of the shipping label
- A brief description of the damage
Our team will review the information and determine whether the product qualifies for a replacement.
If the damage is confirmed, we may provide a replacement product or another appropriate resolution.
4. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
Please provide your order number and clear photographs of the product received.
After verification, we will arrange a replacement with the correct product, subject to availability.
The incorrect product may need to be returned according to the instructions provided by our team.
5. Expired Product
We take product quality seriously.
If you receive a product that is expired or has an incorrect/invalid expiry date, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A clear photograph of the product
- A clear photograph showing the expiry date/batch information
- Any other information requested by our support team
After verification, an eligible expired product will be replaced.
6. Products That Have Been Opened
For hygiene and product-safety reasons, we do not accept returns or exchanges for products that have been opened or used.
Before opening your product, please check that you have received the correct product and that the packaging and product appear to be in proper condition.
If there is an issue with the product, please contact us before opening or using it whenever possible.
7. Return Process
If your return or replacement request is approved, we will provide you with instructions regarding how and where to send the product.
Please do not send any product back without contacting us first.
Unauthorized returns may not be accepted.
The product must be returned in the condition specified by our support team, together with the original packaging and any other required information.
Return Address:
XI/337,338,339
Gentle Ayurvedic
Nellayi,
Thrissur, Kerala
Please replace the above placeholder with your actual return address before publishing this policy.
8. Return Shipping
If the product was received damaged, incorrect, or expired, and the issue is verified by our team, we will provide instructions regarding the return and replacement process.
For returns requested for reasons other than a product being damaged, incorrect, or expired, shipping costs may be the responsibility of the customer.
We will communicate any applicable return-shipping requirements before the return is processed.
9. Refunds
Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund or replacement.
If a refund is approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, payment provider, or card issuer.
Shipping charges, where applicable, may not be refundable unless the refund is due to an error on our part or another circumstance where we determine that shipping charges should be refunded.
10. Replacements
Where a product is confirmed to be damaged, incorrect, or expired, we may provide a replacement instead of a refund.
Replacement products are subject to availability.
If the exact product is unavailable, we will contact you regarding the available options.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
gentleayurvedicofficial@gmail.com
We will try to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply.
12. Sale and Promotional Products
Products purchased during a sale, discount, promotional campaign, or special offer are generally non-returnable once opened or used.
However, this does not affect your ability to contact us regarding a product that was received damaged, incorrect, or expired.
13. Refunds for Damaged, Wrong, or Expired Products
If we determine that you received a damaged, wrong, or expired product and a refund is approved instead of a replacement, the refund will be processed using the original payment method where possible.
The processing time may vary depending on your payment provider or financial institution.
14. European Union Customers
If you are located in the European Union, certain consumer protection and cancellation rights may apply to your purchase under applicable law.
However, certain sealed products may be subject to exceptions where they cannot be returned for health protection or hygiene reasons after being unsealed.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under applicable law.
15. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time.
Any changes will be posted on this page with an updated Last Updated date.
We encourage you to review this policy before making a purchase.
16. Contact Us
If you have any questions about our Refund and Return Policy, returns, replacements, or refunds, please contact us:
Gentle Ayurvedic
Email: gentleayurvedicofficial@gmail.com
Website: Gentle Ayurvedic
We will be happy to assist you with your request